Frequently Asked Questions (FAQs)

Welcome to Salvage This! We want your shopping experience to be simple, convenient, and enjoyable. Below, you'll find answers to common questions about our products, orders, shipping, delivery, returns, and refunds.

If you need additional assistance, our customer support team is here to help.

1. Orders & Payments

How do I place an order?

Browse our website and select the product you would like to purchase. Add the item to your cart, proceed to checkout, and enter your shipping and payment information. Review your order details before completing your purchase.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you should receive an order confirmation by email. Please check your spam or junk folder if you cannot find it.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@salvagethisadel.com. We will do our best to help before your order is processed or shipped. Changes and cancellations cannot be guaranteed once an order has entered fulfillment or been handed over to the carrier.

What should I do if I entered the wrong shipping address?

Contact us immediately with your order number and the correct shipping address. We will try to update the details before shipment, but changes cannot be guaranteed once your order has shipped.

2. Shipping & Delivery

Do you offer free shipping?

Yes. Salvage This offers free standard shipping throughout the United States, with no minimum purchase required.

Where do you ship?

We currently offer standard shipping within the United States. Please review the shipping information on the relevant product page or at checkout for any applicable restrictions.

How long does delivery take?

Delivery times depend on product availability, your location, and the shipping carrier. Estimated delivery information may be displayed on the product page or provided after your order is confirmed.

Once your order ships, tracking information can help you follow its progress. Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, or unforeseen circumstances.

Will I receive tracking information?

Yes. Once your order has shipped, tracking information will be provided when available. You can use the tracking details to monitor your shipment.

How can I track my order?

Visit our Track My Order page to check your shipment status:

https://salvagethisadel.com/apps/track123

If you need help locating your tracking information, contact us at support@salvagethisadel.com.

Do I need to be home when my order arrives?

It depends on the carrier and the type of shipment. Some packages may be left in a suitable, accessible location, while larger furniture shipments may require someone to be present.

Please follow any delivery notifications or instructions provided by the carrier.

Will the delivery team bring furniture into my apartment or room?

Standard delivery generally covers the front door of a house or a suitable entrance or lobby area in an apartment or condominium building. Delivery to an individual unit or room is not guaranteed.

Assembly, installation, moving existing furniture, and removal of old furniture are not included unless specifically stated in the product listing or confirmed at checkout.

Will my furniture arrive in one box?

Some furniture products may arrive in multiple packages. Smaller components or accessories may also ship separately.

Check your tracking information for package details. If a package appears to be missing, contact our support team so we can help investigate.

What if my delivery is delayed?

Check your tracking information for the latest carrier updates. If your shipment appears unusually delayed or the tracking status has not changed for an extended period, contact us with your order number so we can help review the situation.

3. Returns & Refunds

What is your return policy?

Salvage This offers a 30-day return period beginning on the date you receive your product. If the item does not meet your needs, contact our support team within that period to request a return, subject to our Return & Refund Policy.

Are returns free?

Eligible returns requested within the 30-day return period are free of charge when the applicable return conditions are met, including the original packaging requirements.

Please contact us before returning an item so we can review your request and provide the correct return instructions.

How do I request a return?

Email support@salvagethisadel.com or call +1 (515) 229-6406.

Please include your order number, the item you wish to return, and the reason for the return. Our team will review your request and explain the next steps.

Do not send a return to our business address unless our support team specifically instructs you to do so.

Do I need to keep the original packaging?

Yes. To qualify for free returns under our standard return policy, you should retain the original boxes and packaging materials. They help protect furniture during return transportation.

If you no longer have the original packaging, contact us before arranging a return to discuss the available options.

How long does it take to receive a refund?

After we receive your returned product, our team will inspect it. Once the return is approved, please allow up to 7 business days for the refund to be processed.

Your bank or payment provider may require additional time for the funds to appear in your account.

How will I receive my refund?

Refunds are generally issued to the original payment method used for the purchase. The time required for the refund to appear depends on your bank, card issuer, or payment provider.

What if my product arrives damaged or defective?

Please contact us as soon as possible at support@salvagethisadel.com. Include your order number, a description of the problem, and clear photographs of the damage or defect, if applicable.

Our team will review the issue and advise you on an appropriate resolution.

Can I exchange an item?

Please contact our support team to discuss an exchange. Exchanges depend on product availability and approval, and our team will explain the applicable process.

4. Furniture & Product Information

How can I find information about a product?

Visit the relevant product page for available descriptions, product details, images, and other listed specifications. We recommend reviewing the information carefully before placing your order.

Will the product look exactly like the pictures?

We aim to present our products as accurately as possible through product images and descriptions. However, colors and appearance may vary slightly depending on lighting, photography, and individual screen settings.

Please refer to the product description for the most relevant information about the item you intend to purchase.

Does furniture delivery include assembly?

Standard shipping does not include assembly or installation unless the relevant product listing or checkout explicitly states otherwise. Please review the product details before placing your order.

What should I do if an item is missing from my order?

First, check your order confirmation and tracking information to see whether your items are being shipped separately. If an item is still missing, contact our support team with your order number and details of the missing product.

5. Customer Support

How can I contact Salvage This?

You can reach us using the following contact information:

Business Name: Salvage This

Email: support@salvagethisadel.com

Phone: +1 (515) 229-6406

Business Address: 114 E Court Ave, Winterset, IA 50273, United States

Website: https://salvagethisadel.com/

Where can I follow Salvage This on social media?

You can find us on Facebook:

https://www.facebook.com/salvagethisadel/

What if my question is not answered here?

If you need further assistance with a product, order, shipment, return, or refund, please email support@salvagethisadel.com or call +1 (515) 229-6406. Include your order number whenever you are contacting us about an existing purchase.

We will be happy to help you find the information you need.